Last updated: 25 April 2025
Commercial Cool Rooms (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. What Information We Collect
We may collect the following types of personal information:
– Full name
– Phone number
– Email address
– Business or company name
– Project or service enquiry details
– Communication preferences
We may also collect technical data (such as IP address, browser type, or device information) via cookies and analytics tools to improve our website performance and services.
2. How We Collect Information
Your personal information is collected when you:
– Submit a form on our website
– Contact us by phone, email, or social media
– Request a quote or service
– Interact with our website or online advertisements
We may also collect some data automatically through tools like Google Analytics or Meta Pixel.
3. Why We Collect Your Information
We collect and use your information to:
– Provide quotes, installations, repairs, or service bookings
– Communicate with you about your enquiry
– Deliver updates, offers, or follow-up services (if you opt-in)
– Improve our customer service and website functionality
– Comply with Australian legal obligations
4. How We Store and Protect Information
Your personal data is stored securely using encrypted systems and trusted platforms. We implement reasonable security measures to prevent misuse, interference, loss, and unauthorised access or modification.
5. Sharing of Information
We may disclose your information to:
– Our employees or technicians for service coordination
– Third-party service providers (e.g., email marketing or CRM systems)
– Legal authorities if required to do so by law
We will never sell or rent your personal information.
6. Access and Corrections
You have the right to access and correct your personal information. If you’d like to request access or updates to your data, please contact us using the details below.
7. Cookies and Tracking
We may use cookies and similar technologies to enhance your experience, track site performance, and tailor advertising. You can manage your cookie settings through your browser at any time.
8. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites.
9. Changes to This Policy
We may update this policy occasionally. The most current version will always be available on our website.
10. Contact Us
If you have any questions, requests, or concerns about your personal information or this policy, please contact us:
Commercial Cool Rooms
Belgrave VIC 3160
Email: commercialcoolroomsvic@gmail.com
Phone: +61 418 558 227
Website: www.commercialcoolrooms.com.au